Processing and dispatch
Stocked items on an approved order placed before 2:00pm ET ship the same business day from our US warehouse. Orders after the cutoff ship the next business day. Custom and made-to-order parts run 3–6 weeks depending on grade availability and tooling; the lead time is stated on your quote before you commit.
Freight and carriers
We ship UPS and FedEx ground and air domestically, and by air freight or ocean container internationally. Collect shipping on your own carrier account is welcome — give us the account number with your order. Freight is quoted with the parts so there are no surprises at invoice.
Magnetic packaging compliance
Strong magnets are restricted for air transport. Every shipment is shielded and packed so the field measured at the required distance from the package meets IATA Packing Instruction 953 and DOT limits. Large assemblies ship with steel keepers installed. This is included, not an extra service.
Inspection and documentation
Certificates of conformance, demagnetization curves, dimensional reports, RoHS and REACH declarations and country-of-origin statements are available. Request them with your quote and they ship with the order.
Returns
Unused stocked items in original packaging may be returned within 30 days of delivery for a refund less a restocking fee; contact us for an RMA number before shipping anything back. Custom-tooled, custom-magnetized and cut-to-order parts are non-returnable because they cannot be resold.
Damage and shortages
Inspect on arrival. Report visible freight damage to the carrier at delivery and notify us within 5 business days, with photographs of the packaging and parts. We replace or credit verified damage and shortages.
Warranty
Parts are warranted to meet the grade, dimensions and tolerances stated on the acknowledged order. Magnets damaged by impact, demagnetized by service above their rated temperature, or corroded by an environment outside the specified coating rating are not covered — tell us the environment at quote time and we will specify accordingly.
Questions about a shipment?
Call 574-633-0061 during Mon–Fri, 8:00am – 5:00pm ET with your order or RFQ reference.
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